Privacy

Last updated: 08.05.2026

1. Who we are

This website is operated by Ductwork Installation Solutions LTD.

  • Company type: Limited
  • Registered / trading address: 82 High Street, Brierley Hill, DY5 3AW
  • Email: contact@ductworkinstallationsolutions.co.uk
  • Website: ductworkinstallationsolutions.co.uk

For the purposes of data protection law, Ductwork Installation Solutions LTD is the “data controller”.

2. What personal data we collect

We may collect and process the following types of personal data:

  • Name
  • Email address
  • Phone number
  • Business name
  • Any information submitted via website forms
  • Technical data such as IP address, browser type, and device information

3. How we collect your data

We collect personal data when you:

  • Fill in a contact, enquiry, or quote form
  • Subscribe to a newsletter or mailing list
  • Make a purchase or payment (if applicable)
  • Interact with the website (via cookies and analytics)

4. Why we use your data

We use personal data for the following purposes:

  • To respond to enquiries and contact requests
  • To provide products or services
  • To manage customer relationships
  • To send marketing communications (only where consent has been given)
  • To improve our website and services

Lawful basis for processing:

  • Consent
  • Contractual necessity
  • Legitimate interests

5. Who we share your data with

We may share your data with trusted third-party service providers, including:

  • Website hosting provider: {{Hosting Provider}}
  • Email marketing platform / CRM: {{Email or CRM Provider (if applicable)}}
  • Analytics provider: {{Analytics Provider (e.g. Google Analytics, if applicable)}}
  • Payment processors: {{Payment Provider (if applicable)}}

These providers only process data on our instructions and in line with data protection law.

6. International data transfers

Some third-party services may store data outside the UK or EEA.

Where this happens, appropriate safeguards are in place, such as standard contractual clauses.

7. How long we keep your data

We retain personal data only for as long as necessary for the purposes it was collected.

  • Enquiry data: {{Retention Period}}
  • Customer records: {{Retention Period}}
  • Marketing data: Until consent is withdrawn

{{Adjust retention periods as appropriate}}

8. Your data protection rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

More information is available at www.ico.org.uk.

9. Cookies

This website uses cookies. Full details are available in our Cookie Policy.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.